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Assertiveness Training
Booking this course
If you would like to talk to us about running
an Assertiveness Training course, please contact us: Tel + 44 (0)1789 734343 or email us at
admin@proskill.co.uk |
The incorrect level of assertiveness can lead to poor
productivity, poor relationships and will affect profit where
customers are concerned. During This Assertiveness Training course
participants how to use the
correct level of assertiveness for different situations and to
manage conflict productively.
Overview
Assertiveness is not aggression. Being ‘helpful’ does
not mean sacrificing your own priorities. Without effective
assertiveness managers/team leaders rarely have a long-term
management career. They often fail in their key objectives as they
upset people or sacrifice important objectives by ‘helping others’
with their low priority tasks. Without effective assertiveness
skills, stress increases as does stress related sickness.
In this practical and enjoyable course, participants learn the
key skills, techniques and concepts required to have the right
type and level of assertiveness.
Who Should Attend
Anyone who needs to assert themselves more, or is
suffering from doing too much of other people’s work.
Duration
1 Day
Assertiveness Training - Course Objectives
Participants will learn:
learn about the use of assertiveness, conflict management and the
underlying principles
explore each of the 5 approaches and how they can use them
learn how to increase their assertiveness and deal with a range of
awkward situations
learn how to use ‘Transactional Analysis’ simple principles to
control the outcome of a situation
Assertiveness Training -
Outline
Conflict And Assertiveness
Definitions
Different Approaches
The Behaviour Model
Dependencies
The Five Approaches
What are the 5 Approaches?
Where is each approach valid?
Effect of inappropriate use
Skills and experience effects
Overuse and underuse effects
Developing Flexibility
Your ‘rights’ and ‘responsibilities’
Different forms of assertion
Non-Verbal Communication
Making requests
Saying ‘No’
Disagreeing
Receiving praise
Giving bad news
Transactional Analysis
Different states of mind
Recognising different states
Controlling our own state
Changing the state of mind of another person
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