ProSkill Site Map   |   Contact Us   |   Security & Privacy Home Our Courses Totally Bespoke Training Inclusive Consultancy Inclusive Resources About Us Behaviour Management Versatility Booking this course If you would like to talk to us about running a Behaviour Management course, please contact us: Tel  + 44 (0)1789 734343 or email us at admin@proskill.co.uk Case Study:  Elements of this course were incorporated into a three day ProSkill programme for Chequer Foods We must increasingly deal with a wide range of behaviour types amongst the customer group. Our success will be increased if our behaviour management and versatility increases. Overview Many years ago, you could be successful by being able to effectively deal with one type of person. Today success requires us to deal with a variety of different behaviour types. This applies internally and externally. As people move in an organisation, we must quickly adapt to new people and create rapport quickly. This ‘chameleon’ quality is often a key differentiator between successful and unsuccessful people. This thought provoking and stimulating course allows participants to quickly target behaviour modification in a simple and effective manner. Who Should Attend Anyone who has to deal with a wide range of people. Duration 1 Day Behaviour Management - Course Objectives Participants will learn: the underlying principle of Behaviour Analysis and the strengths and weaknesses of their own behaviour type how to identify the behaviour type of other people easily and quickly to modify their behaviour to meet the needs of different groups to handle groups containing mixed behaviour types Behaviour Management - Course Outline Behaviour Types Behaviour characteristics Underlying behaviour factors Reaction under stress Behaviour groups strengths and weaknesses of each group Self-Discovery Behaviour Identification Behaviour type clues Identification-by-proxy How negative comments may indicate behaviour type Pitfalls in identification Handling Different Types Key differences between your type and other types Versatility factors ‘Meeting’ versatility skills Each stage in the sales process and how to modify behaviour Mixed Behaviour Type Groups Handling different types in Stand-Up presentations How good proposals and reports meet the needs of different types © ProSkill 2003-07 For more information please contact us on + 44 (0)1789 734343 Totally Bespoke Training >> Our Courses >> Customer Care   Administration Skills   Behaviour Management Versatility   Coaching Customers   Consultant Training   Customer Meeting   Customer Service Skills   Letter Writing   Presentation Skills   Reports and Proposals   Skills Trainer   Team Member Skills   Technical Trainer   Telephone Skills     >> Management >> Personal Effectiveness >> Sales