ProSkill Site Map   |   Contact Us   |   Security & Privacy Home Our Courses Totally Bespoke Training Inclusive Consultancy Inclusive Resources About Us Consultant Training Booking this course If you would like to talk to us about running this course, please contact us: Tel:  + 44 (0)1789 734343 or email us at admin@proskill.co.uk Consultants are required to answer questions and help customers find the best way forward. Consultant Training will give you the right skills to ensure the correct ‘ownership/commitment.’ Overview Consultants are required to help people move forward and yet often their advice is misunderstood or ignored. Even worse, the ‘advice’ may backfire and create a future problem. Being able to conduct an effective consultation meeting is more than ‘dumping knowledge’ or ‘telling the other person what to do.’ It requires skills which few training consultants possess. Consultant Training are stimulating and practical courses giving participants the key skills they need. Who Should Attend All internal and external consultants. Duration 1 Day Consultant Training - Course Objectives Participants will learn: to set up a meeting and the difference between internal and external customers, free and chargeable consultancy a simple format that reduces the risk of common errors and ensures a professional image how to use questions when the way forward is unclear and when it’s obvious to the consultant how to find the correct way forward that is owned appropriately be the customer how to ensure there is an effective plan and agreement Consultant Training - Course Outline The Consultation Meeting The type of meeting Types of consultancy Common pitfalls Preparing for the meeting Meeting Structure Opening the meeting Ensuring clarity of objections Setting parameters The Enquiry Stage Establishing the facts Avoiding incorrect perception The liability factor The difference between consultant’s questions pre and post-sale Finding The Way Forward The ‘Balanced View’ techniques Helping customers to find and explore options Using 3rd Party references Reaching Agreement Deciding the action plan Setting objectives The review meeting Post-Meeting Review Follow-up Discussion © ProSkill 2003-07 For more information please contact us on + 44 (0)1789 734343 Totally Bespoke Training >> Our Courses >> Customer Care   Administration Skills   Behaviour Management Versatility   Coaching Customers   Consultant Training   Customer Meeting   Customer Service Skills   Letter Writing   Presentation Skills   Reports and Proposals   Skills Trainer   Team Member Skills   Technical Trainer   Telephone Skills     >> Management >> Personal Effectiveness >> Sales