Customer Meeting
Booking this course
If you would like to talk to us about running
this course, please contact us:
Tel: + 44 (0)1789 734343 or email us at
admin@proskill.co.uk |
Business meetings can be an expensive waste of time. Meetings with
groups of staff or customers require special skills to ensure an
effective outcome. Your participants will learn the key skills.
Overview
Meetings with groups of customers is common and as
more people become involved, the trend increases. People in
meetings have different interests, needs and agendas. The outcome
of a group meeting is often more associated with the ability to
‘control’ the outcome than the merits of any idea. In customer
situations, the customer has effective dominance and we must rely
on skills to ensure a viable outcome. Meetings of groups are often
an expensive waste of time. Skills are required to ensure the
investment is worthwhile.
This provocative and intensive course gives participants the key
skills they need to participate or manage a group of customers.
Who Should Attend
Anyone involved in customer meetings. Experienced
professionals who want to take their skills forward.
Duration
1 Day
Customer Meeting - Course Objectives
Participants will learn:
the key preparation areas that are required for a fruitful meeting
the behaviours that contribute to a productive outcome and those
that may cause an unproductive outcome
and practise the techniques and approaches to ensure a productive
and effective outcome
how to influence the outcome of a meeting through subtle control
skills
how to deal with difficult questions
to ensure the meeting provides a valuable contribution to the
relationship
Customer Meeting -
Course Outline
Preparing For The Meeting
Setting the meeting objectives
Agenda compiling/communicating
Environment
Group Dynamics
Functional Behaviour
Dysfunctional Behaviour
Recognising power
Meeting Control Skills
Chairing the meeting
Controlling digression
How to ‘interrupt without being rude’
Answering awkward questions
Passing questions
Gatekeeping
Handling conflict
Note-taking and allocating actions
Post-Meeting Activities
Minutes or action points
Post-meeting review
Enforcing agreements |
