|
Problem Solving and Decision Making
Booking this course
If you would like to talk to us about a Problem
Solving and Decision Making course, please contact us:
Tel + 44 (0)1789 734343 or email us at
admin@proskill.co.uk
Case Study: Elements of
this course were incorporated into ProSkill
programmes for
Chequer Foods and
NEC
Europe |
The quality of problem solving and decision making are key
criteria in the assessment of any manager. By improving the
quality of decision-making and problem-solving an organisation
improves the effectiveness of the management team.
Overview
Today we are required to make decisions and solve
problems quickly. The rapidly changing internal and external
situation is constantly creating new success criteria, constraints
and options. We can no longer rely on ‘gut instinct’ and precedent
for creative and effective solutions and ideas. As more people
become involved in decision-making and problem-solving, we must be
able to work with them to formulate creative decisions which are
owned by those who must make it work. A poor approach to
decision-making and problem-solving is an underlying cause of
stress to the individual and those affected. Decision-making is a
key skill that affects the success of the individual in his/her
career and a wide range of tasks.
This stimulating course gives participants the essential skills
and techniques they require to make major or ad-hoc decisions and
solve problems creatively.
Who Should Attend
Anyone involved in significant decisions including
management decisions, project decisions, customer decisions or
changes.
Duration
1 Day
Problem Solving and Decision Making - Course Objectives
Participants will learn:
the causes of poor decisions and the underlying principles
how to ensure they understand the ‘real’ issues. This ensures
effectiveness and avoids addressing merely symptoms
how to generate creative ideas, by themselves or in a team
how to evaluate the different options
how to convert an idea into an effective course of action
Problem Solving and Decision Making -
Course Outline
Why Problem-Solving And Decision-Making Methods?
Decision style
Barriers to effective decisions
Causes of poor decisions
Types of problems and decisions
The role of techniques in our daily work
Understanding The ‘Decision/ Problem’
Getting past symptoms
Types of question
Areas of questioning
Common pitfalls
Re-defining the key issue
Generating Creative Options/Solutions
Ideas storming
Techniques to release creativity
Techniques to generate unusual ideas
Working in a team or as an individual
Evaluating Options
Using pre-defined criteria for comparison
Using additional comparative techniques
The value of negative thinking
Implementation
Defining the objective
Common errors and pitfalls
|
