ProSkill Site Map   |   Contact Us   |   Security & Privacy Home Our Courses Totally Bespoke Training Inclusive Consultancy Inclusive Resources About Us Management Communication Skills Booking this course If you would like to talk to us about running this course, please contact us: Tel:  + 44 (0)1789 734343 or email us at admin@proskill.co.uk The effectiveness of anyone in management is limited by his/her communication skills Overview A manager/team leader/supervisor cannot succeed without effective communication skills. Technical knowledge and industry knowledge cannot be used effectively in a management position without effective communication skills. Managers/team leaders/supervisors must communicate with staff, colleagues and customers. Customer problems occur when there is poor communication. Staff problems are often caused by poor communication. Management tasks such as counselling, appraisal, delegation, presentations and meetings are all dramatically affected by the calibre of communication skills. Colleagues may ignore managers when they have communication problems. Conversely, good communication skills aid the success of the manager. In this practical and thought-provoking course, participants will learn the skills, techniques and concepts that are essential to success. Who Should Attend All Managers, Supervisors and Team Leaders. Even experienced participants will find this valuable as a refresher and for additional skills. Duration 1 Day Management Communication Skills - Course Objectives Participants will learn: how better communication skills can improve their effectiveness across a wide range of activities how to design and use questions to obtain information, ownership and steer the meeting the causes of some communication problems and how to use ‘active’ listening to steer meetings and ensure clear communication how to recognise and use different Non-Verbal Communication elements and patterns. Management Communication Skills - Course Outline How Will Communication Skills Help? The constituents of communication The application of communication skills Questioning Skills Question structure Different questions for different purposes Designing key questions The use of questions to ensure ownership Listening Skills Barriers to effective listening Differences between ‘passive’ and ‘active’ listening skills ‘Active’ listening skills Using listening to obtain unintentional information Controlling a conversation by using ‘active’ listening skills Non-Verbal Communication (NVC) Role of NVC NVC considerations/causes NVC components Patterns of NVC (deceit, openness, agreement) Controlling your own NVC © ProSkill 2003-07 For more information please contact us on + 44 (0)1789 734343 Totally Bespoke Training >> Our Courses >> Customer Care >> Management   Appraisal Interview Skills   Coaching - Assignment Interviewee   Business Planning   Change Management - Implementing Change   Coaching Staff   Counselling Skills   Delegation Skills   Discipline & Reprimand   Interview and Selection   Motivation and Leadership   Management Communication   Managing Sales Effort   Marketing for Non-Marketers   Staff/Team Meetings   Team Development     >> Personal Effectiveness >> Sales