Personal Effectiveness for Customer Service and Administrative People
Booking this course
If you would like to talk to us about running a
Personal Effectiveness course, please contact us:
Tel + 44 (0)1789 734343 or email us at
admin@proskill.co.uk
Case Study: Elements of
this course were incorporated into ProSkill
programmes for
Chequer Foods and
NEC
Europe |
Effective professional people may achieve greater results than
ineffective people of greater ability. Working hard is not enough;
top professional people need to be effective.
Overview
A person with great knowledge/skills will achieve less
than someone with lesser knowledge/skills, but who is
significantly more effective. With pressure on time increasing,
slack time has become almost non-existent. Rare skills require
great effectiveness to have maximum impact. Work pressure has seen
an increase in stress related disorders.
During this practical and thought-provoking course, participants
will learn how to increase their personal effectiveness in
handling priorities, time and stress.
Who Should Attend
Anyone under pressure.
Duration
1 Day
Personal Effectiveness (Customer Service) - Course Objectives
Participants will learn:
have the opportunity to consider their current operation and
develop an action plan to help them focus on priorities
learn how to deal with the ‘thieves of time’ affecting them
learn how to reduce distress and deal with it when it occurs
learn how to use objective setting and action plans to increase
personal effectiveness
learn how to improve memory quickly
Personal Effectiveness (Customer Service) -
Course Outline
Setting Priorities
In-tray issues
The priority grid
Exercises
Analysis of personal time log
Personal action plan
"Thieves Of Time"
Identifying and developing action plans to deal with:
Crisis
Other departments/colleagues
Customers
Own likes/dislikes
Your ‘boss’
Meetings
Inability to say ‘No’
Paperwork
Travel
Stress
Distress and eustress
Pre-disposing factors
Causes and symptoms of distress
Dealing with and preventing distress
Creating a personal action plan
Setting Objectives
The key to success
Objectives and action plans
Memory
How memory works
How to improve memory
Better memory in the sales process
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