ProSkill Site Map   |   Contact Us   |   Security & Privacy Home Our Courses Totally Bespoke Training Inclusive Consultancy Inclusive Resources About Us Selling Skills - Sales Behaviour Versatility & Transactional Analysis Booking this course If you would like to talk to us about running a Selling Skills course, please contact us: Tel:  + 44 (0)1789 734343 or email us at admin@proskill.co.uk We must increasingly deal with a wide range of behaviour types amongst the customer group. Our success will be increased if our versatility increases. Overview Increasingly the salesperson must be able to persuade and work with a wide variety of people. This means the salesperson must develop a ‘chameleon’ quality to quickly change behavioural style to match the other person. Over a period of many years salespeople increase their versatility in dealing with the customer types experienced. This stimulating and practical course provides the key skills needed to accelerate versatility and deal with new customer groups quickly. Who Should Attend All new and experienced salespeople. Duration 1 Day Selling Skills (Sales Behaviour) - Course Objectives Participants will learn: the underlying principle of Behaviour Analysis and the strengths and weaknesses of their own behaviour type how to identify the behaviour type of other people easily and quickly to modify their behaviour to meet the needs of different groups to handle groups containing mixed behaviour types how to use Transactional Analysis to ensure a productive outcome to any conversation Selling Skills (Sales Behaviour) - Course Outline Behaviour Types Behaviour characteristics Behaviour groups strengths and weaknesses of each group Self-Discovery Behaviour Identification Behaviour type clues Pitfalls in identification Handling Different Types Key differences between your type and other types Versatility factors ‘Meeting’ versatility skills Each stage in the sales process and how to modify behaviour Exercise, Discussion Mixed Behaviour Type Groups Handling different types in Stand-Up presentations How good proposals and reports meet the needs of different types Transactional Analysis Ego States Complementary and Crossed Transactions Ensuring a productive outcome to any conversation   © ProSkill 2003-07 For more information please contact us on + 44 (0)1789 734343 Totally Bespoke Training >> Our Courses >> Customer Care >> Management >> Personal Effectiveness >> Sales   Advanced Selling Skills   Behaviour Management (Sales)   Business Management (Sales)   Creative Selling Skills   Demonstration Skills   Difficult People & Situations   Displacement Selling   Key Account Relationship   Key Opportunity - Management   Key Opportunity- Review   Negotiation Skill Training   Sales Behaviour Versatility & Transactional Analysis   Sales Presentations   Selling Skills   Getting Agreement   Indirect Selling   Presenting Benefits   Proposition Development   Prospecting   Sales Awareness   Sales Proposals   Sales Call   Sales Call & Enquiry   Sales Questioning   Telephone Selling