ProSkill Site Map   |   Contact Us   |   Security & Privacy Home Our Courses Totally Bespoke Training Inclusive Consultancy Inclusive Resources About Us Selling Skills - Telephone Selling Booking this course If you would like to talk to us about running a Selling Skills course, please contact us: Tel  + 44 (0)1789 734343 or email us at admin@proskill.co.uk The telephone is now an essential part of selling. The telephone presents particular challenges - which explains why many sales people are successful face-to-face but not on the telephone. Overview Telephone selling is a highly specialised form of selling. It is more than just selling by use of the telephone. The absence of body language means we must rely on our voice only. Many salespeople who are good face-to-face, are poor on the telephone. Time is compressed on the telephone. Seconds seem like minutes. Minutes seem like hours. This means we need skills to compensate for the lack of time. This intensive and practical course provides the key skills needed. Who Should Attend All new telephone salespeople or those who wish to improve/refresh their ability to sell using the telephone. Duration 1 Day Selling Skills (Telephone Selling) - Course Objectives Participants will learn: the key challenges and benefits of telephone selling how to prepare for a call and take advantage of the telephone environment how to open the call and ‘set the scene’ for an effective call to ask effective questions to uncover and develop needs to match customer needs by aspects of the product/service, in a manner that moves towards agreement how to get agreement in a conversational manner and handle any objections/questions that arise the key post-call activities. Selling Skills (Telephone Selling) - Course Outline Introduction The role of the telephone The advantages and disadvantages of selling on the telephone Preparation Taking advantage of the telephone Call objectives and materials Opening The Call The Call Structure Building rapport Finding And Developing Needs Question Structure Designing questions Matching Needs And Presenting Solutions The Benefit Sequence Developing a personal Style ‘Trial Close’ Getting Agreement Reaching agreement in a professional manner Handling objections/reservations Post Call Activities Records Follow-up   © ProSkill 2003-07 For more information please contact us on + 44 (0)1789 734343 Totally Bespoke Training >> Our Courses >> Customer Care >> Management >> Personal Effectiveness >> Sales   Advanced Selling Skills   Behaviour Management (Sales)   Business Management (Sales)   Creative Selling Skills   Demonstration Skills   Difficult People & Situations   Displacement Selling   Key Account Relationship   Key Opportunity - Management   Key Opportunity- Review   Negotiation Skill Training   Sales Behaviour Versatility & Transactional Analysis   Sales Presentations   Selling Skills   Getting Agreement   Indirect Selling   Presenting Benefits   Proposition Development   Prospecting   Sales Awareness   Sales Proposals   Sales Call   Sales Call & Enquiry   Sales Questioning   Telephone Selling