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CONTENTS:
Why
Don't All Managers Coach?
ProSkill E-Learning
Case Study - Chequer Foods Ltd
Tip of the Month
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Why Don't All Managers Coach?
Managers often find themselves trapped
between having too much to do and too little time to do it. In
consequence they drop or never do some of the key activities that
will help them to achieve their key tasks and get the business
results they and their organisations want.
One of these activities that are left on
the shelf is Coaching. Developing your staff to a point where they
can take some of load from you and delegating tasks you would
normally do, leaving you free to focus on higher level and more
important jobs you otherwise never have time for. Most managers
recognise the benefits of coaching as a way to improve individual
performance, and yet do not fulfil the role of coach. They often
tell me “It’s not my job”.
To break this cycle, managers need to
actively seek opportunities to coach their staff.
So what is coaching?
Coaching is a two way process in which the coach helps an
individual to build his or her competence and confidence through
discussion and guidance. It can be given by the manager, a peer,
an external coach or a trainer. What makes it special and
effective is that it helps the individual to overcome a
performance gap they have, and it takes place ‘On the Job’,
unlike other forms of training.
Effective coaching depends on a number of factors:
- Creating An atmosphere of trust and
openness
- Raising an awareness in the
subordinate of a gap in performance
- Providing the individual with timely,
accurate and positive feedback on performance gap and
performance improvement.
For more details on ProSkill coaching
courses click below:
For further information please contact:
Gordon Davis
ProSkill Training Consultant
gordond@proskill.co.uk
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Case Study - Chequer Foods Ltd
Chequer Foods, a client in the food industry, was experiencing
a number of issues within their shop floor teams including low
morale, high staff turnover and poor team performance. These were
identified as being primarily caused by Team Leaders having
different levels of skill and experience.
Working closely with the client, ProSkill developed a bespoke
training course with modules covering Team Development; Motivation
and Leadership; Coaching; Decisions, Problems and Communication
and including tailored case studies and exercises.
Feedback is very positive. Teams are functioning more effectively;
morale in teams is higher; staff retention has increased – before
the training staff turnover in some teams was as high as 50% but
has fallen to almost zero in the six months following the training
course.
Further information on ProSkill clients are on our website:
ProSkill
Clients
Tip of the Month
Listening Skills
A GOOD LISTENER:
- Respects the other person's
right to be heard
- Concentrates, even if the delivery
is dull
- Makes brief, accurate notes
- Paraphrases and summarises
- Is interested
- Has an open mind
- Asks questions
- Awaits free information
- Is aware of emotions and themes
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Active listening skills is a key element
of our coaching courses. For further information on course
programmes see our website:
ProSkill Courses
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